Poor Customer Service

My group of four had a tee time for early Saturday morning. We were going to be late, so we called ahead and let them know. We showed up 5 minutes late. We finally got to the tee box of the third hole and were told by the Marshall to either stand aside and let the Men's Club play through, or we could go back and restart our round. There were 3 groups in the Men's Club, so we opted to stand aside and let them play through.
45 Minutes Later, we were permitted to Tee Off. Note that we were told that groups of 5 were not allowed. The last group had a group of 5, and 2 of them were walking! This was unacceptable, as we were held up the entire day and were not permitted to play through.
After our round, we approached the starter, Sherman, and we were told that he made the decision, and even though he could not go out to the course and see our play, he took it from the people behind us (men's club) who called and complained that we were taking too long on the first 2 holes, so he had no other choice but to hold us back.
It was unacceptable to take paying customers off the course and treat them unfairly, just to keep the Men's Club happy.
Apparently, they also do not accept beginner golfers there as well. The starter told us that we should have known better than to bring a new golfer with us at a peak time, such as Saturday morning.
Granted he didn't have a good round, but we kept the group moving, and not once did they have to wait for us.