Had a three hour front nine this morning. Called the proshop after 4 holes; they said a marshall would come investigate. He never did. We quit after 9 and complained, in a very polite, courteous manner. This did not seem to register with the starter - his comment - it normally takes 5 hours. So if we only had one occasion that it was over 5 - then they are doing a good job. They don't care about customer service - we got the feeling if the round was 7 hours - they would have said the same thing.